Terms & Conditions

Welcome to Homehavenroot.com, your trusted destination for high-quality Home Appliances and Home & Decor products. These Terms and Conditions ("Terms", "Agreement") govern your use of our website and the services we provide. By accessing or using the site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Business Information:

Website Name: Homehavenroot.com
Business Category: Home Appliances and Home & Decor
Email: homehavenroot@gmail.com
Phone: +91 7501138086
GST Number: 19BRLPC6844F1ZL
Trade License Number: 5494
Address: Itahar, Shyamapally Para, P.O. & P.S. Itahar, District - Uttar Dinajpur, Pin code - 733128, West Bengal, India

1. General Overview

Homehavenroot.com is an e-commerce platform that offers a curated range of home appliances and home decor products to customers across India. We are committed to providing a seamless online shopping experience, secure payments, and reliable customer service.

By visiting and/or placing an order on our website, you affirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

2. Account Registration

To access certain features and place orders, users may be required to register for an account. When registering, you agree to:

Provide true, accurate, and complete information
Maintain the confidentiality of your account credentials
Notify us immediately in case of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any activity is found to be in violation of our policies or involves misuse or fraud.

3. Product Descriptions and Pricing

We strive to ensure that all product information, including descriptions, prices, and availability, is accurate and up to date. However:

Prices may change without notice due to market fluctuations or promotional offers.
Images are for illustrative purposes only and may differ slightly from actual products.
Homehavenroot.com reserves the right to modify or discontinue any product at any time.

If we discover an error in pricing or product description after an order is placed, we will inform you as soon as possible and give you the option to reconfirm or cancel your order.

4. Orders and Payment

4.1 Order Acceptance

All orders placed are subject to availability and acceptance by Homehavenroot.com. We reserve the right to cancel or refuse an order for any reason, including but not limited to:

Product unavailability
Pricing errors
Suspected fraudulent activity
Delivery issues to the provided address

4.2 Payment Methods

We accept payments via the following methods:

Credit/Debit Cards
UPI
Net Banking
Wallets
Cash on Delivery (COD) – available in select regions

Your order will be processed only after payment is received or verified.

5. Shipping and Delivery

5.1 Shipping Policy

We deliver across India using reliable courier partners. Shipping times depend on the product and your delivery location, generally ranging from 3 to 10 business days.

Shipping charges (if applicable) will be displayed at checkout. Free shipping may be offered as part of promotions.

5.2 Delayed Deliveries

Delays may occur due to weather conditions, natural disasters, strikes, or other unforeseen events. We are not responsible for such delays, but we will assist you in tracking your order and provide updates.

5.3 Ownership and Risk

Ownership and risk of products pass to the buyer upon successful delivery. Ensure the delivery package is not tampered with before accepting it.

6. Returns and Refunds

We follow a transparent and customer-friendly return and refund policy.

6.1 Eligibility for Return

Products can be returned within 7 days of delivery, provided they meet the following conditions:

Unused and in original packaging
Not damaged or broken
Includes all accessories/manuals

Products that are not eligible for return:

Items marked as "Non-returnable"
Customized or personalized items
Clearance or final sale products

6.2 Refund Process

Once the returned product is inspected and approved, refunds will be issued to the original payment method within 7–10 working days.

For COD orders, refunds will be processed via bank transfer.

7. Cancellations

7.1 By Customer

Orders can be cancelled before they are shipped. To cancel, contact us immediately at homehavenroot@gmail.com or 7501138086. Once shipped, orders cannot be cancelled.

7.2 By Homehavenroot.com

We may cancel orders due to:

Stock unavailability
Invalid payment information
Delivery address issues
Suspected fraud or misuse

In such cases, refunds (if any) will be processed promptly.

8. Intellectual Property

All content on Homehavenroot.com – including logos, text, images, graphics, and software – is the property of Homehavenroot.com or its licensors. Unauthorized use, copying, or distribution is strictly prohibited.

You are granted a limited, non-transferable, and non-exclusive license to access and use the website for personal shopping purposes only.

9. User Conduct

You agree not to:

Use the website for unlawful or fraudulent purposes
Post or transmit viruses or harmful content
Attempt to gain unauthorized access to other users' data or the website’s backend
Resell or misuse any content or service from the site

Violation of these terms may result in suspension or termination of access.

10. Disclaimer of Warranties

All products and services on Homehavenroot.com are provided on an “as is” and “as available” basis without warranties of any kind.

We do not guarantee:

Continuous, error-free operation of the website
That all defects will be corrected
That the website or server is free of viruses or harmful components

11. Limitation of Liability

Homehavenroot.com, its employees, directors, and partners shall not be held liable for any indirect, incidental, or consequential damages resulting from:

Use or inability to use the website or services
Delays in delivery
Defects or damages in purchased products
Any unauthorized access to or alteration of your transmissions or data

In no case shall our total liability exceed the value of the product purchased.

12. Indemnification

You agree to indemnify and hold Homehavenroot.com, its affiliates, partners, and employees harmless from any claim, loss, or damage arising out of your violation of these Terms or misuse of the website.

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes or legal proceedings shall be subject to the jurisdiction of the competent courts in Uttar Dinajpur, West Bengal, where our business is registered.

14. Force Majeure

Homehavenroot.com shall not be responsible for any delay or failure in performance due to events beyond our reasonable control, including but not limited to natural calamities, lockdowns, strikes, supply chain issues, or acts of government.

15. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement. We are not responsible for the content or policies of those external websites.

16. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

17. Changes to Terms & Conditions

We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to check this page periodically. Continued use of the website after changes are posted implies your acceptance of those changes.

18. Contact Us

If you have any questions about these Terms and Conditions, or need help regarding your order, contact us:

Homehavenroot.com
Email: homehavenroot@gmail.com
Phone: +91 7501138086
Address: ITAHAR, SHYAMAPALLY PARA, P.O. & P.S. ITAHAR, DISTRICT - UTTAR DINAJPUR, PIN - 733128, WEST BENGAL, INDIA
GST No: 19BRLPC6844F1ZL
Trade License No: 5494

Effective Date: July 10, 2025
Version: 1.0

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