Privacy policy

Effective Date: July 10, 2025

Welcome to Homehavenroot.com (“we”, “our”, “us”). We value the trust you place in us and recognize the importance of protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from Homehavenroot.com, which offers a range of Home Appliance and Home & Decor products.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Who We Are

  • Website Name: Homehavenroot.com

  • Category: Home Appliance and Home & Decor

  • Email: homehavenroot@gmail.com

  • Phone Number: 7501138086

  • GST Number: 19BRLPC6844F1ZL

  • Trade License Number: 5494

  • Registered Address: ITAHAR, SHYAMAPALLY PARA, P.O. P.S. ITAHAR, DISTRICT - UTTAR DINAJPUR, Pin code - 733128

2. Information We Collect

We collect the following types of information when you visit or interact with Homehavenroot.com:

a. Personal Information

  • Name

  • Address

  • Email address

  • Phone number

  • Payment and billing information

  • Shipping and delivery details

b. Transactional Information

  • Purchase history

  • Order number

  • Delivery status

  • Product reviews

c. Technical Information

  • IP address

  • Browser type and version

  • Device type

  • Cookies and session identifiers

  • Time spent on the site

  • Pages visited

d. Demographic Information

  • Age

  • Gender

  • Location (city/state)

  • Language preference

e. Third-party Information

  • If you link or log in through social media (e.g., Google or Facebook), we may receive certain information as permitted by your privacy settings on that platform.

3. How We Use Your Information

We use your personal data to enhance and personalize your experience on our website. Specifically, we use your information to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Provide customer support and respond to inquiries

  • Personalize content and offers

  • Improve our website and services

  • Conduct marketing, promotions, and feedback collection

  • Comply with legal obligations, such as GST and invoicing

4. Cookies and Tracking Technologies

We use cookies, pixels, and tracking tools to gather data about your activity on our site to provide a seamless shopping experience. This includes:

  • Remembering your login credentials

  • Saving your cart items

  • Tracking user behavior to improve website functionality

  • Providing personalized product recommendations

You can disable cookies in your browser settings; however, doing so may affect the functionality of the website.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties for the following reasons:

a. Service Providers

  • Payment gateways (e.g., Razorpay, Paytm, etc.)

  • Delivery partners (e.g., Delhivery, India Post)

  • Email marketing tools

  • Customer support platforms

b. Legal and Compliance

We may disclose your data if required by law, governmental request, or to protect our legal rights.

c. Business Transfers

In case of a merger, acquisition, or asset sale, your personal data may be transferred to the new business entity.

6. Payment and Financial Data

We use secure third-party payment gateways that comply with industry standards, including encryption and PCI-DSS compliance. Homehavenroot.com does not store your complete credit/debit card details on its servers.

All transactions are processed through secure SSL protocols.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

For example:

  • Order and billing data is retained for tax and legal compliance

  • Account-related data is retained until you request deletion

8. Your Rights

You have the following rights concerning your personal data:

a. Access

You may request a copy of the personal data we hold about you.

b. Correction

You may update or correct your information by logging into your account or contacting us.

c. Deletion

You may request the deletion of your data, subject to legal and business needs.

d. Objection to Processing

You can object to the processing of your data for direct marketing purposes.

e. Withdraw Consent

Where consent is the basis of processing, you can withdraw your consent at any time.

To exercise your rights, email us at homehavenroot@gmail.com.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we learn that we have collected such information, we will delete it immediately.

10. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data:

  • Secure servers with firewalls

  • SSL encryption

  • Role-based access control

  • Regular data backups

  • Monitoring and logging

Despite these measures, no system is 100% secure. We cannot guarantee absolute security.

11. Third-party Links

Our website may contain links to external websites (e.g., payment gateways, social media). We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing and Communication Preferences

We may send promotional emails, offers, and newsletters to keep you informed about new arrivals, deals, and tips related to home appliances and decor.

You can opt out at any time by:

Even if you opt out of marketing, we may still contact you for service or transaction-related updates.

13. Policy Updates

We may revise this Privacy Policy from time to time. When we do, we will:

  • Update the “Effective Date” at the top

  • Post the new policy on our website

  • Notify users via email (if appropriate)

We recommend reviewing this page periodically to stay informed.

14. Grievance Redressal

If you have any complaints or concerns regarding your personal data, please contact:

Grievance Officer
Name: Data Protection Officer
Email: homehavenroot@gmail.com
Phone: 7501138086
Address: ITAHAR, SHYAMAPALLY PARA, P.O. P.S. ITAHAR, DISTRICT - UTTAR DINAJPUR, Pin code - 733128

We will acknowledge your complaint within 72 hours and attempt to resolve it within 30 business days.

15. Legal Compliance

We comply with applicable data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in India.

If you're accessing our services from outside India, please be aware that your data will be stored and processed in accordance with Indian laws.

16. Contact Us

If you have any questions about this Privacy Policy or the data we hold on you, please contact us:

  • Email: homehavenroot@gmail.com

  • Phone: 7501138086

  • GST Number: 19BRLPC6844F1ZL

  • Trade License Number: 5494

  • Address: ITAHAR, SHYAMAPALLY PARA, P.O. P.S. ITAHAR, DISTRICT - UTTAR DINAJPUR, Pin code - 733128

Thank you for trusting Homehavenroot.com. We are committed to protecting your personal data and providing a safe and secure shopping experience.

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